When you see an item you love, please specify the color, size and quantity options you prefer then click "Add to Bag." After you add an item you may continue shopping until you are ready to complete your purchase. At any time you can click on "Shopping Bag" at the top of the screen to view the items you have selected. After you have made any changes and updated the quantities as desired, click "Checkout" to finish. You will then be prompted to fill out shipping and billing information. Finish by clicking “Confirm Order.” Be sure to look out for a confirmation email in your inbox soon after.
We strive to maintain that the correct availability is reported when you select the item you would like to place in your shopping bag. Unfortunately, if another customer buys the remainder stock of your item before you make your purchase, the item will be reported as unavailable when you go to checkout. But don’t lose hope! If you still wish to purchase the item, you may contact an Oli & Gaby Customer Service Associate at email@example.com or call 1-833-621-0775 to locate the item in one of the retail stores that carry our product.
At oli&gaby.com, your credit card or PayPal account is charged at the time the order is placed. This allows us to get your order processed and out the door as quickly and efficiently as possible.
Almost all of our orders ship within less than 1 day of order placement, but it sometimes takes longer.
If you’re wondering where your order is or need to ask us for a cancellation, our Customer Service Team is accessible via email or phone. They’re available to help! No question is too small or too tough.
Our quantities are limited and may sell out fast. If there is an item that you are interested in, but is no longer on the site or not available in your size, you can contact us at 1-833-621-0775 or email us at info@oliandgaby,com and we will try to help you locate it at one of our retail partners.
An authorization failure could mean several things. First, please be sure that all billing information is correct. You want to make sure that the zip code you entered matches the zip code on file for your billing address. Second, be sure to check the expiration date and card verification numbers on your card. Also, please be aware that we accept only Visa, MasterCard, and American Express (US Only) for credit card payment.
We accept the following forms of payment: American Express (US Only), Visa, MasterCard, and Paypal. Your credit card will be charged the day the merchandise is shipped. We currently do not accept checks, cash or money orders.
Sales tax will be added for taxable items in deliveries to the following states: New Jersey, New York, Texas and Washington. The tax rate applied to your order will be the combined state and local rate for the address where your order is shipped. Shipments to any other state will not be charged tax.
Yes! You can check your order history online in the 'Recent Orders' area of your account. All of the details regarding these purchases will be conveniently stored for you in an organized listing.
You can update stored information in your account at any time. To view or change your existing account information, password or subscription status, please sign in to “My Account” using your current e-mail address and password, you can edit any of your saved account information.
If you purchased the gift on our website, they can contact customer service for online credit. Online Credit is only redeemable at oli&gaby.com. They should have your first and last name as well as the email you used to buy the gift off our website. Alternatively, the gift recipient may elect to credit back the original form of payment submitted by the person who placed the gift order.
Unfortunately, we do not offer gift packaging at this time, but we are always looking to make improvements and hope to offer this option in the very near future.
Shipping & Returns
Yes, you can ship to another address besides your own. When prompted to fill out shipping information, specify the shipping address you wish to send your purchase. When prompted for the billing address, fill out your own address.
Shipping rates are calculated according to the purchase value of your order and the type of shipment selected. Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges.
Free Ground Shipping on orders over $50. Ground Shipping fees for all orders under $50 shall be $9.99 per order. 2nd Day Shipping: Cutoff time is 2PM EST to ship orders out the same day.
Currently, we ship to the United States and Canada...
After you complete your transaction, an e-mail containing the order confirmation number will be sent to your specified e-mail address. Once your order has shipped, you will receive an e-mail with a FedEx or UPS tracking code that will update you with the status of your shipment at any time once it ships.
In the event that we processed an order incorrectly or sent an incorrect or damaged item, we will gladly replace or take back that item for a full refund at our expense. Please use contact us at 1-833-621-0775 or email us at firstname.lastname@example.org and we will issue you a return shipping label.
Unfortunately once an order has been placed, we cannot modify the order. If you wish to cancel your order, you may contact us at email@example.com and if the order has not yet been processed, we may be able to cancel on your behalf.
Sale items are eligible for exchange or store credit, but are not eligible for a refund. Pierced jewelry and masks cannot be exchanged.
Send us an email at firstname.lastname@example.org and we will send you an RMA number to exchange your purchase. Please note: You are responsible for the cost of return shipping.
To keep up with all the latest new products, events, and promotions, join our email list entering your email address into the subscription box in the footer and click subscribe.
Please email us at email@example.com, and we’ll see if we can fix the problem as soon as possible. If you are experiencing problems with shopping on our site, we truly appreciate your input and feedback. Please include the issues you had as well as what browser you are using (Chrome, Firefox, Safari, Internet Explorer, etc.)
We will do our best to answer any questions that you may have. E-mail us at firstname.lastname@example.org or call us at 1-833-621-0775 (9:00am-5:00pm Monday-Friday Eastern Standard Time). We aim to respond to e-mails within 1 business day.
For marketing and media inquiries please contact email@example.com